If you’re travelling by car, you’ll find us just off junction 6 of the M42, or via the A45. Follow signs for the NEC.
If you’re using public transport we’re just a short walk from Birmingham International Train Station via the walkway to the NEC, and out onto Pendigo Way.
Resorts World is also served by the Bus Interchange at Birmingham International Train station. Regular local buses depart from here, to and from Birmingham City Centre.

Our shops are open from 10am until 7pm from Monday to Saturday and from 11am until 5pm on Sundays. Bank Holiday hours may vary, but you can find the most up-to-date information <a href="https://www.resortsworldbirmingham.co.uk/opening-hours">here.</a>
Our restaurants have varying opening hours – <a href="https://www.resortsworldbirmingham.co.uk/eat-drink">see store listings for individual opening times.</a> 
We're also looking after you 24/7 with CCTV. If you see something you don't like, just let our Guest Services team or Guest Safety team know.

Visit the Arena’s website <a href="https://www.resortsworldarena.co.uk/">here</a>.

You can <a href="https://www.resortsworldbirmingham.co.uk/getting-here">find our tariff here</a>. Parking for two hours is £3.50, and 2-12 hours is £18 but you can validate your ticket on spends of £20* to park for up to 12 hours for just £3.50! Our Guest Services team are happy to validate parking with a valid receipt or, if they’re closed, you can get your parking validated at any of our bars or restaurants, or in Cineworld and Hollywood Bowl. Parking is just £2 for Cineworld and Hollywood Bowl guests. 
*Please note the validation discount does not apply to hotel guests, overnight parking, or EV charging. Purchases must be made at retail, dining or entertainment venues within Resorts World.

You’ll find a sheltered bike rack adjacent to our Gate House, near the entrance to our Multi-Storey Car Park.

We have a parent and child room with changing facilities. You can find this room by following the corridor leading off the Ground Floor atrium (between <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/las-iguanas" target="_blank" rel="noreferrer noopener">Las Iguanas</a> and <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/zizzi" target="_blank" rel="noreferrer noopener">Zizzi</a>), it’s on the left-hand side – look out for the yellow sign above the door.
You will also find baby-changing facilities in all of our restaurants & cafes

We welcome breastfeeding mothers and would encourage you to feed your baby as and when you need to in whichever area you find most comfortable – whether that’s wandering around browsing the shops, taking a moment in any of our seating areas throughout the building or in the screened off privacy of the parent and baby room (in the corridor leading off the Ground Floor atrium, between <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/las-iguanas" target="_blank">Las Iguanas</a> and <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/zizzi" target="_blank" rel="noreferrer noopener">Zizzi</a>).
If there is anything we can do to make you more comfortable please feel free to talk to our Guest Services team who will be happy to help and will take note of any feedback.

If you require help or assistance of any kind and especially in the event of an emergency (for example losing your child in the building or requiring medical assistance) please seek help from the nearest member of security staff or visit our Guest Services Team – you’ll find their base underneath the escalator in the Ground Floor Atrium.

Guide dogs, hearing dogs and assistance dogs are welcome, but we do not allow non-working dogs. We do relax these rules annually for the duration of Crufts, when we welcome all dogs (on leads!)

Bikes, scooters and skateboards are not permitted inside Resorts World.

We work with Access Able to provide a full audit of our facilities; <a href="https://www.accessable.co.uk/venues/resorts-world-birmingham-multi-storey-car-park" target="_blank" rel="noreferrer noopener">click here for more info</a>.
You’ll find disabled toilet facilities at the end of the corridor leading off the Ground Floor Atrium, between <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/zizzi" target="_blank" rel="noreferrer noopener">Zizzi</a> and <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/las-iguanas">Las Iguanas</a>.
Wheelchairs and mobility scooters are available to hire from our team at Guest Services;
<ul><li>Mon-Fri 9am-8pm</li><li>Sat 9am-8pm</li><li>Sun 10am-6pm</li></ul>
To hire a wheelchair or a mobility scooter, we’ll ask you to complete and sign a form. We’ll also need a photo ID and proof of address, so please ensure you bring these with you.
A member of our<a href="https://www.resortsworldbirmingham.co.uk/about-guest-services"> Guest Services </a>team will help you complete the form and explain all terms & conditions of hire.

Smoking is banned as per The Smoke-Free Law (2007) Please be aware that smoking in contravention of our rules may incur a fine of up to £200. If you need to smoke, there are external spaces throughout the building where you can do so;
<ul><li>Outside seating areas and those overlooking the lake</li><li>External terraces in the <a href="https://www.resortsworldbirmingham.co.uk/casino" target="_blank" rel="noreferrer noopener">Casino</a> on the First Floor</li><li>Balcony terrace at <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/sky-bar-and-restaurant" target="_blank" rel="noreferrer noopener">Sky Bar & Restaurant</a> on the Fifth Floor. (Access via <a href="https://www.resortsworldbirmingham.co.uk/genting-hotel" target="_blank" rel="noreferrer noopener">Genting Hotel</a> lifts)</li></ul>

In line with the law, our smoking policy applies to E-Cigarettes, E-Cigars and E-pipes. This includes instruments with glowing tips or any items that do or do not produce vapour. If you need to vape, there are external spaces throughout the building where you can do so;
<ul><li>Outside seating areas and those overlooking the lake</li><li>External terraces in the <a href="https://www.resortsworldbirmingham.co.uk/casino" target="_blank" rel="noreferrer noopener">Casino</a> on the First Floor</li><li>Balcony terrace at <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/sky-bar-and-restaurant" target="_blank" rel="noreferrer noopener">Sky Bar & Restaurant</a> on the Fifth Floor. (Access via <a href="https://www.resortsworldbirmingham.co.uk/genting-hotel" target="_blank" rel="noreferrer noopener">Genting Hotel</a> lifts)</li></ul>

We do not, but there is a Multi-Faith room that’s open to all just a short walk away from the Resort in the NEC’s Piazza, next to their Chaplaincy office and near to Subway. This room offers washing facilities, prayer mats, holy books and other resources for prayer.

Please report any lost property to our Guest Services Team, you can do this in person at their base underneath the escalators in the Ground Floor Atrium, or if you have left the building you can do this via phone on 0121 273 1230.

Yes, you’ll find a cash machine in the Ground Floor Atrium next to the Guest Services desk.

Yes, we provide free WiFi throughout Resorts World.

You’ll find our toilets at the end of the corridor leading off the Ground Floor atrium (between Las Iguanas and Zizzi).

Yes, we do. They’re available to buy at our Guest Services desk in the Ground Floor Atrium.

You can spend the Resorts World gift card pretty much everywhere at Resorts World. The only exceptions are:
<ul><li><a href="https://www.resortsworldbirmingham.co.uk/entertainment/vox-conference-venue" target="_blank" rel="noreferrer noopener">The Vox Conference Venue</a> (but you can use it for food and beverage purchases within the Vox)</li><li><a href="https://www.resortsworldbirmingham.co.uk/casino" target="_blank" rel="noreferrer noopener">Casino</a></li><li>When pre-booking at the hotel or spa (but you can use it when paying the balance on your stay in person)</li><li><a href="https://www.resortsworldbirmingham.co.uk/entertainment/escape-hunt">Escape Hunt</a> online bookings (but you can use it to pay at the venue)</li></ul>

Outlet stores are a discounted version of well-known branded stores, or shops which sell multiple brands or products at a discounted price.

RRP stands for recommended retail price. This is specified by manufacturers when they produce an item for sale and will in most instances be referenced on the outlet price tag for each item.

The best place to find out everything you need to know about our Hotel is to <a href="https://www.gentinghotel.co.uk/">visit their website.</a>

Casino chips are not a valid currency in the hotel and may be cashed in and used for play in the Casino only.

If you booked your stay directly with the Hotel, please contact the Hotel Reception Team on 0121 273 1000 who will be happy to help you.
If you’ve booked with a travel website or booking engine (e.g. lastminute.com, booking.com etc.) it’s best to deal directly with the company you used to make the reservation.
This ensures that any changes you may need to make to your booking are efficiently updated, as well as allowing any additional payment that may need to be made to be done so correctly.

If you wish to make a group booking, please talk to our Reservations Team who can arrange not only your hotel stay but can also help with any additional activities you may like help with, including dinner reservations and meeting rooms. You can call them on 0121 273 1000.

We do not have a wedding license and so cannot host wedding ceremonies. We do however welcome wedding parties to stay with us, and you’ll find the <a href="https://www.resortsworldbirmingham.co.uk/genting-hotel" target="_blank" rel="noreferrer noopener">Genting Hotel</a> and <a href="https://www.resortsworldbirmingham.co.uk/spa-homepage" target="_blank" rel="noreferrer noopener">Santai Spa</a> the perfect place to relax and unwind both before and after the big day!

If you’d like to know anything about our award-winning <a href="https://www.resortsworldbirmingham.co.uk/spa-homepage" target="_blank" rel="noreferrer noopener">Santai Spa</a> or to make a booking please see all the latest info <a href="https://www.gentinghotel.co.uk/santai-spa" target="_blank" rel="noreferrer noopener">here</a>.

In line with the rest of Resorts World, we do not allow dogs unless they are guide dogs or assistance dogs.

Yes, room service is available 24 hours a day; to order just call 1001 from the phone in your room.

Yes, the Hotel has a small private Car Park; pre-booking your space prior to arrival is advised. If your booking doesn’t include parking, you can add this on at £20 per 24 hours (subject to availability).
You can reserve your space either by calling 0121 273 1000 or contacting them <a href="https://www.gentinghotel.co.uk/about/contact-us">here</a>. Please note that although we do have disabled spaces available, they’re limited in number. Should you be unable to reserve a space with us, parking is available on-site in Resorts World’s Multi-Storey Car Park.

All guests must be 18 or over, and a valid photo ID may be requested - as the casino operates in a Challenge 25 policy. This rule also applies to the Sports Bar – children are not permitted to enter any area of the casino.

Yes, there are some rules to follow. Smart casual is the general rule, with smart jeans and smart trainers being acceptable. However, club football shirts and muscle/vest tops are not.
Also, for the security and safety of all our guests, it is vital that we can see people clearly on our CCTV system and so caps and other hats must be removed before entering the casino.

You can book a private booth for major sporting events <a href="https://www.gentingcasinos.co.uk/casinos/casino/resorts-world-casino/sports_bar/" target="_blank" rel="noreferrer noopener">here</a>.

There is food available all day at Sports Bar.
For all the latest menus and info see <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/sports-bar">their page</a>.

If you have a Vortex Gaming Card with tokens remaining and you used your card within the last 12 months, please email the 9 digit card number along with a photograph which displays the card number to <a target="_blank" href="mailto:vortex.gamingcards@resortsworldbirmingham.co.uk" rel="noreferrer noopener">vortex.gamingcards@resortsworldbirmingham.co.uk</a>. For more details <a href="https://www.resortsworldbirmingham.co.uk/vortex-tokens-faqs" target="_blank" rel="noreferrer noopener">click here.</a>

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Private Dining

Buffets & Drink Receptions

Exclusive Hire

Screen / Video Conferencing

Complimentary Wi-Fi

Free Parking

Buffet Lunch

Tea & Coffee

Still & Sparkling Water

Dinner & Overnight Stay

Exclusive Use

Drinks Reception & Dining Options

Buffet OR 3 Course Dining

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Here are some of our most commonly asked questions. If you can't find what you're searching for then contact our <a href="https://www.resortsworldbirmingham.co.uk/about-guest-services" target="_blank">Guest Services</a> team who will be happy to help!

What's Here

Discover everything you can enjoy here at Resorts World Birmingham with over 50 brands, all under one roof!

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Genting Hotel

The only hotel at the heart of Resorts World, Genting Hotel offers a wealth of luxury and attentive service from the moment you step through the doors.

Santai Spa

From our swimming pool with hot-stone loungers and hydrotherapy jets to the ionised salt cave and outdoor hot tub overlooking the lake, here at Santai, everything has been specifically designed with you in mind to help soothe away the stresses of modern-day life.

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Meetings & Events

We love a get-together. Little or large, casual or a little more formal, discover our range of venues and packages...

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All Events News & Offers

Don't miss our next live event. Discover all of our latest events, offers and news at Resorts World Birmingham.

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Events & Offers

Corporate Packages

Celebration Packages

From birthday parties to baby showers, hen dos to stag nights, and everything in between, Resorts World is the perfect venue in Birmingham for your special occasion. Where else do you know that has a luxury hotel and spa, casino, IMAX cinema, bowling, Escape Hunt, and a shopping centre under one roof?

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Meetings & Celebrations

Day Building

2 Cocktails for £13 Offer at High Line

Get ready to shake up your week with 2 cocktails for £13 at High Line!

2 Courses for £18.95 at Sky Bar & Restaurant

Enjoy two tasty courses for just £18.95 or three courses for £22.95 at Sky Bar & Restaurant!

2 for £12 Cocktails at The World Bar

Head to The World Bar and enjoy 2 cocktails for just £12!

25% Off at Vietnamese Street Kitchen

Get 25% at Off Vietnamese Street Kitchen when you visit between 3pm - 5pm, Monday - Friday.

90's and 00's Bottomless Brunch at Sky Bar & Restaurant

Get ready for all the throwback vibes with our 90's & 00's themed Bottomless Brunch at Sky Bar & Restaurant!

Art Among Us at Resorts World

Celebrate the creativity of the West Midlands and Warwickshire, in Resorts World’s brand new pop-up gallery event, Art Among Us.

Beauty Outlet

Beauty Outlet offers a wide range of affordable make-up, skincare and toiletries from top beauty brands.

Bedeck

Bedeck is the ultimate destination for homeware brands at unbeatable prices. They specialize in offering top-quality branded bedding and towels at fabulous discounts.

Bottomless Brunch at The Secret Garden

Looking for a brunch with a little more energy? Step into the <a href="https://www.resortsworldbirmingham.co.uk/eat-drink/sky-bar-and-restaurant-secret-garden" target="_blank">Secret Garden</a>, for our unforgettable themed bottomless brunches!

Bottomless Brunch Events at The Secret Garden

Bowl, Win, Repeat Offer at Hollywood Bowl

Head down to Hollywood Bowl and enjoy 3 games from just £10.50pp!

Time for brunch?

Indulge in a delightful brunch experience at Resorts World Birmingham. Savour delectable dishes, refreshing beverages, and a relaxing ambience. Start your day with a flavourful feast.

Brunch At Resorts World

Celebrate at Resorts World

Whether it’s for a birthday, anniversary, occasion or just to spoil a special someone, you'll find more of your favourite ways to celebrate here at Resorts World.

Children's Stamp Card at Resorts World

Calling all Mini Resorts World Adventurers! Pick up an Adventurer Passport and earn rewards at our FREE family events!

Cinema Offer at High Line and Sports Bar

Enjoy 20% off your bill at High Line and Sports Bar when you show a valid Cineworld ticket!

Cineworld Munchbox Deal

Cineworld Munchboxes contain a great selection of treats for the kids when they fancy a snack to go with their film.

Corona Offer at High Line and Sports Bar

Enjoy 2 for £8 Corona at High Line and Sports Bar inside Genting Casino Resorts World Birmingham!

Corona Offer at The World Bar

Head to The World Bar and enjoy 2 for £8 Corona!

Costa Coffee

Costa Coffee offers authentic Italian coffee, hot chocolate and teas. Along with a wide range of hot and cold sandwiches in speciality bread, you'll also find indulgent cakes and pastries.

Boots & Bubbles Bottomless Brunches at Sky Bar & Restaurant

Your boots are made for dancing at out Country and Western themed Bottomless Brunch in Sky Bar & Restaurant!

Country Bottomless Brunch at Sky Bar & Restaurant

Dave's Hot Chicken

The wait is over. The legendary Dave's Hot Chicken has opened its doors at Resorts World! Known for its bold flavours and fiery heat, Dave's Hot Chicken brings a new level of flavour and excitement. A Flavour Explosion for Hot Chicken Lovers!

Dining Out at Resorts World

Whether it's for date night, a celebration or anything in between, upgrade your evenings right here with our latest top tips...

Early Bird Offer at Escape Hunt

Head to Escape Hunt and make the most of their Early Bird offer!

Eat, Drink & Bowl Offer

Head down to Hollywood Bowl and enjoy a game of bowling, main course and a drink from £11pp for adults (£8pp for kids)!

Eco Market at Resorts World

Join us for our popular Eco Markets at Resorts World. Explore sustainable products, delicious treats, and eco-friendly initiatives. Embrace a greener lifestyle.

Escape Hunt

Explore the unknown at Escape Hunt, with a series of immersive challenges including exciting virtual reality games, epic outdoor adventures and their world-renowned escape rooms.

Five Guys

Using fresh ingredients there are 250,000 possible combinations to order your burger at Five Guys as well as over 1,000 possible ways to customise your milkshake!

Food & Fun for the Little Ones at PizzaExpress

Looking for somewhere to treat the kids? Get 3 courses, an activity pack PLUS a Bambinoccino for just £7.95 at PizzaExpress!

Free May Half Term Fun For Kids

Join us for our FREE May Half Term kids events! Experience the excitement of K‑Pop themed dance workshops, enjoy entertainment from Louby Lou, get moving at our silent disco and more!

Fridays® Cocktail Masterclass

You might already be well acquainted with Fridays® iconic cocktails like the Long Island Iced Tea, but imagine being able to be your own master mixologist and create your own with the help of their expert bartenders.

Fun for the Whole Family

We all love family get-togethers, from meals with the whole family and big-screen movies to an exciting day out! Whatever the occasion, you can find your family fun here at Resorts World.

Get Show Ready

Need help to find that perfect outfit to wear to your next show? Don't worry we have you covered. From all the must haves and new essentials there's nowhere better to get show ready!

Go All Out

You may fancy wining and dining, but how about a place to go all out and make a night of it, with a luxurious stayover and a spa day?

Hallmark Outlet

The Hallmark outlet in Birmingham houses the best collections of cards & gifts for all occasions.

High Line Bar & Lounge

The curtain’s up and we’re officially open! Step into our one of a kind venue where the buzz of a live music gig meets the laid-back luxury of a cocktail bar.

High Line

Live Music Nights at High Line

Catch the thrill of a live gig while kicking back with show-stopping cocktails and mouthwatering dishes in plush, stylish surroundings designed for nights to remember. Enjoy live music on Wednesdays from 9pm, DJ nights every Thursday from 8pm, and a mix of live bands followed by late‑night DJs every Friday & Saturday – all with free entry.

High Line Live Music Nights

Hollywood Bowl

Experience the best bowling experience and strike it lucky at Hollywood Bowl! With delicious food and drinks, fantastic deals, and state-of-the-art bowling lanes – it’s the perfect place to make fun-filled memories for everyone.

Hollywood Bowl Diner

After a game on the lanes why not transport yourself 1000’s of miles across the sea, and dine in Hollywood Bowl's Diner? In the style of an American diner, you can enjoy scrumptious shakes and classic burgers, or juicy hot dogs; whatever your appetite, they’ve got you covered.

Honeyz at High Line

Get ready for a dose of pure 90s nostalgia, as UK girl group Honeyz take the stage at High Line this July! Over 18s Only.

Karaage

The first karaage (traditional Japanese fried chicken) restaurant in the UK and Europe brings their delicious Japanese flavours to Resorts World!

Kids Eat Free Offer at Sky Bar & Restaurant

School holidays just got a whole lot tastier as kids eat FREE at Sky Bar & Restaurant!

Kids Eat Free Offer at The World Bar

Treat the family for less during the school holidays at The World Bar where kids can eat for FREE Monday - Friday!

Kurt Geiger Outlet

The Kurt Geiger outlet at Resorts World Birmingham houses the brand’s vibrant and stylish portfolio of labels, including Kurt Geiger London, Carvela, Miss KG and Nine West, all at amazing discounts.

Las Iguanas

Las Iguanas' ethos remains the same as ever to bring authentic South America to every table, every day in a place that lives and breathes Latin.

Latest Deals at Levi's

Head to our Levi's outlet store to get decked out in denim for less with their latest offers!

Latest Offers at Luke 1977

Upgrade your wardrobe for less at Luke 1977 with their unmissable offers

Latest Offers at PizzaExpress

Make the most of the latest delicious deals at PizzaExpress!

Latest Offers at Trespass

Elevate your outdoor wardrobe for less this Spring and discover the latest deals at our Trespass outlet.

Levi's Outlet

The Levi’s® brand epitomizes classic American style and effortless cool. Since their invention by Levi Strauss & Co. in 1873, Levi’s® jeans have become the most recognizable and imitated clothing in the world – capturing the imagination and loyalty of people for generations.

Lindt

Lindt have been producing the world’s finest chocolate since 1845. Their master chocolatiers are driven by their passion for the skillful creation of delicate masterpieces that the whole family can indulge in.

General FAQs

Resorts World FAQs