Guest Services at Resorts World are a team of lovely people whose dedicated role is to make sure that you, our Resorts World’s guests, have the best experience possible. You’ll find their base underneath the escalator in the Ground Floor Atrium.

And because our team goes always goes above and beyond to ensure that every guest has a memorable time with us, they keep working on improving their knowledge to be able to assist everyone. Find some of the training courses the team has taken below and be amazed at their incredible dedication (we surely are)!

Furthermore, if you have any questions, feedback, or if you need their assistance for any reason the team are always happy to help, and they know Resorts World better than anyone!

Some of the things our Guest Services team looks after:

• Disabilities & additional needs – if you want information about accessibility, or you need to borrow a mobility scooter.
• Parking Validation – when you spend £20 or more at Resorts World you can get your parking for up to 12 hours validated down from £18 to £3.50.
• Travel & Way-finding – taxis booked, directions and way-finding assistance given!
• Lost Property – dropped your wallet or lost a much-loved teddy? Get in touch and they will help find your item.
• Gift Cards – treat your loved ones to the gift of choice, our team may even have a few tips on which stores to visit too!
• Lost Child Wristbands - if you're visiting at a busy time we have wristbands available for you to use, for added peace of mind.
• Emergencies – if you have lost somebody in the building, or require medical assistance of any kind, Guest Services are there to help.

Did you know that we have Sensory Ear Defenders available for children and young adults with Autism and Sensory Processing issues who are sensitive to noise and certain sounds? If you'd like to borrow one during your visit (limited availability), please speak to a member of our Guest Services team.

Please note that Guest Services are cashless - All major cards and mobile payment methods are accepted for gift cards.

Our Guest Safety team are on hand to help 24/7. Please talk to a member of the Security team if you have any issues.