Social Media Competitions
Terms & Conditions
Resorts World Social Media Community Rules
Our social channels are spaces where our Guests can explore and interact with us here at Resorts World, share experiences and discover everything we have to offer.
Our Guests are at the heart of everything we do and therefore we will always look to provide awesome experiences, both within our building and online. Our dedicated social team are available every day of the week between 9am – 11pm and are here to respond to your all-important queries and questions within 24 hours. Please bear with us outside of these hours as it may take us a little longer.
Across all of our social channels, we aim to build loyal, positive and inspiring communities. Therefore we will not tolerate conversations of the following nature and reserve the right to remove posts if they contain any of the following:
- Offensive, abusive or discriminatory language
- Any sexually explicit material or material containing nudity
- Violations of Genting UK copyright or intellectual property rights
- Spam, files or links containing harmful viruses
- Posts of a commercial nature or promoting events deemed inappropriate by the Resorts World Birmingham team
- All content shared on any Resorts World Birmingham social channel is also subject to the specific Terms of Use of the channel itself.
We may need to change these rules from time to time. Thank you for your understanding on this. If ever you come across something on our social channels that you feel conflicts with our Community Rules, please feel free to send us a direct message and our team will investigate this further for you.
Now we've taken you through the serious stuff, come and find your fun here at Resorts World Birmingham.
Win a Twilight Experience
Twilight Experience Giveaway
SUMMARY
Win a Twilight Spa Day for two at Santai Spa. The Prize Draw is open to all those who enter via the Resorts World Birmingham, Genting Hotel and Santai Spa, OR The Savvy Spender Instagram competition post.
All entries and redemption are subject to the following terms and conditions – please read the following carefully.
PROMOTER
The Promoter of this event is:
Genting Solihull Limited (t/a “Resorts World Birmingham” and “Genting Hotel”) a company registered in England (Company Number 06601106) whose registered office is located at Genting Management Office, First Floor Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (the “Promoter”).
ENTRY AND CONDITIONS OF ENTRY
1. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
2. Entry is open to all UK residents aged 18 years or over, except: (i) employees of the Promoter, their affiliate companies and their agencies; (ii) anyone professionally connected with the promotion; (iii) residents of Northern Ireland, the Isle of Man or the Channel Islands.
3. Entry is free, no purchase is necessary.
4. To enter, participants must like the competition post on Instagram, follow @rw_birmingham, @gentinghotelandspa, and @thesavvyspenderofficial and comment on the same post if instructed.
5. Entry will be open from 4pm Monday, 16th November until 4pm on Monday, 23rd November 2026.
6. The Promoter reserves the right to: (i) refuse to accept any entry; (ii) void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms; or (iii) amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control.
7. The Promoter accepts no responsibility or liability for: (i) incomplete entry forms; nor (ii) any liability or responsibility otherwise arising from this promotion; nor (iii) any technical issues during sign-up.
8. This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram or Meta.
SELECTION OF WINNER
9. At the conclusion of the promotion:
9.1. One winner will be selected by means of a random draw from all valid entrants via Instagram.
9.2. The winner will receive a Twilight Spa Access voucher for two at Santai Spa, Resorts World Birmingham.
9.3. The winner will be contacted no later than Tuesday, 24th November via the relevant social media channel. If a contacted participant does not respond to Resorts World’s comment within 24 hours of the initial contact, we will attempt to contact them again. If the contacted participant does not respond following two attempts, the Promoter reserves the right to void the result and nominate an alternative winner.
9.4. The Prize will be emailed to the winner as a gift voucher, following confirmation that they wish to claim their Prize.
10. The winner may be required to provide a valid email address and contact details to enable Prize fulfilment and booking arrangements.
11. The Promoter’s decision on any dispute or query will be final.
PRIZE TERMS AND CONDITIONS
12. The Prize entitles the winner to: 1x Twilight Spa Access (Friday-Sunday) for two at Santai Spa
13. The Prize is valid for bookings between Friday and Sunday only. Blackout dates may apply.
14. The Prize must be redeemed within 12 months of issue.
15. The Prize must be booked in advance, and the reservations are subject to availability. Booking details will be included on the voucher and are available here.
16. Standard Genting Hotel and Santai Spa booking terms apply.
17. Prizes cannot be used for part payment, exchanged for cash, or used in conjunction with any other offer.
18. The Promoter reserves the right to change or substitute a prize if it reasonably deems it necessary.
19. The Promoter accepts no responsibility or liability for any costs associated with a prize (e.g. transport, meals, insurance or other incidentals).
YOUR DATA
20. By entering, you confirm that the Promoter may contact you if you are selected as the winner.
21. All data provided will be processed in accordance with the Promoter's Privacy Policy available at: https://www.resortsworldbirmin...
22. Entrants may withdraw their consent to the use of their personal data by notifying the Data Protection Officer at DPO@gentinguk.com or by post to The Data Protection Officer, Genting Management Office, First Floor Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (the “Promoter”).
23. Where consent is withdrawn, any entry already submitted into the competition will be cancelled.
GOVERNING LAW AND JURISDICTION
24. This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.
20K Followers Giveaway
20K Followers Giveaway
SUMMARY
We’re celebrating reaching 20,000 Instagram followers by giving one lucky winner a voucher for an overnight stay at Genting Hotel including breakfast at Sky Bar & Restaurant and a £200 Resorts World gift card. All entries and redemption are subject to the following terms and conditions – please read the following carefully.
PROMOTER
The Promoter is:
Genting Solihull Limited (t/a "Resorts World Birmingham" and "Resorts World"), a company registered in England (Company Number 06601106) whose registered office is located at Genting Management Office, First Floor, Resorts World, Pendigo Way, Birmingham, B40 1PU.
CONDITIONS OF ENTRY
1. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
2. Entry is open to all UK residents aged 18 years or over, except: (i) employees of the Promoter, their affiliate companies and their agencies; (ii) anyone professionally connected with the promotion; (iii) residents of Northern Ireland, the Isle of Man or the Channel Islands.
3. Entry is free, no purchase is necessary.
4. To enter, participants must follow both @rw_birmingham and @gentinghotel pages, 'like' the competition post, and comment stating who they would bring.
5. Entry for the giveaway will be open from 2pm on Wednesday, 28th October 2026 until 2pm on Wednesday, 4th November 2026.
6. The Promoter reserves the right to: (i) refuse to accept any entry; (ii) void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms; or (iii) amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control.
7. The Promoter accepts no responsibility or liability for: (i) incomplete entry forms; nor (ii) any liability or responsibility otherwise arising from this promotion.
8. This competition is in no way affiliated with Meta or Instagram.
SELECTION OF WINNER
9. At the conclusion of the competition, one winner will be selected by means of a random draw from all valid entrants on the relevant Instagram post.
10. The winner will be contacted by Resorts World Birmingham no later than Thursday, 5th November 2026 via a comment on the competition post. If a contacted participant does not respond to Resorts World Birmingham’s comment within 24 hours of the initial contact, we will attempt to contact again. If a contacted participant does not respond following a second attempt at contact, the Promoter reserves the right to void the result and nominate an alternative winner.
11. The Promoter’s decision on any dispute or query will be final.
PRIZE TERMS AND CONDITIONS
12. The prize entitles one winner to:
An overnight stay at Genting Hotel with breakfast at Sky Bar & Restaurant and 1hr 30min spa access (7am - 10am & 3pm - 9.45pm, subject to availability).
A £200 Resorts World gift card
12.1 The overnight stay will be provided as a voucher. Bookings must be made by calling the reservations team on 0121 273 1000 and the voucher code must be provided at booking stage.
12.1.1 Reservations are subject to availability at time of booking.
12.1.2 The overnight stay vouchers is valid for 6 months from the date of issue.
12.1.3 The overnight stay will be in a signature double or twin room for a maximum of 2 guests – all guests must be over the age of 18.
12.1.4 The voucher will include breakfast and 1hr 30min spa access (7am - 10am & 3pm - 9.45pm, subject to availability).
Spa treatments are not included but can be added, subject to availability, at the time of booking and must be booked and paid for at the same time as the overnight stay.
12.1.9. Standard Genting Hotel terms & conditions apply, available at: https://www.gentinghotel.co.uk/terms-conditions
12.2. The winner will also receive a £200 Resorts World Birmingham gift card.
12.2.1. Gift Card must be collected in person by the winner from the Guest Services desk in the atrium of Resorts World Birmingham, during opening hours.
12.2.2. Gift Card collection must be arranged by emailing marketing@resortsworldbirmingham.com
12.2.3. Gift Card must be collected by 5th February 2027, and it is valid for 12 months from the date of issue.
12.2.4. Gift Card must be used in person and cannot be used online or by phone.
12.2.5. Gift Card cannot be used at Resorts World Casino or the Vox Conference Centre (except for food and beverage purchases within the Vox).
12.2.6. Gift Card cannot be used to book or reserve online or by phone for Genting Hotel, Santai Spa, Escape Hunt, Hollywood Bowl or Cineworld. They may be used to book or reserve these experiences in person, or to pay the balance of a stay at Genting Hotel.
13. The Prize excludes travel, attraction transport, parking, and any additional spend beyond what is expressly stated.
15. The prize is non-transferable, non-exchangeable, and no cash alternative will be offered.
16. Any costs not expressly included in the prize are the responsibility of the winner.
17. The Promoter reserves the right to change or substitute a prize if it reasonably deems it necessary.
REDEMPTION
18. The winner must contact the Resorts World marketing team via email at marketing@resortsworldbirmingham.com to arrange the prize redemption.
YOUR DATA
19. By entering, participants confirm that the Promoter may contact them as necessary to administer the prize.
21. All personal data will be processed in accordance with the Promoter’s Privacy Policy, available at: Privacy Notice | Resorts World Birmingham
22. Entrants may withdraw their consent to the use of their personal data by Genting in connection with this offer or offer at any time by notifying the Genting Data Protection Officer on DPO@gentinguk.com or by post to The Data Protection Officer, Genting Management Office, First Floor, Resorts World, Pendigo Way, Birmingham, B40 1PU.
23. Entrants accept that the use of their personal data in accordance with these Terms and Conditions and the Genting UK plc Privacy Statement prior to the withdrawal of their consent shall not be unlawful and that where their consent is withdrawn, any entry already submitted into the Competition will be cancelled and withdrawn.
High Line Bottomless Brunch Giveaway
High Line Bottomless Brunch Giveaway
SUMMARY
Win a Bottomless Brunch for four people at High Line, located inside Resorts World Casino. The Prize Draw is open to all eligible entrants who enter via the Resorts World Birmingham or High Line Instagram pages.
All entries and redemption are subject to the following terms and conditions. Please read them carefully.
PROMOTER
The Promoter of this event is:
Genting Solihull Limited (t/a “Resorts World Birmingham”, “Resorts World Casino” and "High Line") a company registered in England (Company Number 06601106) whose registered office is located at Genting Management Office, First Floor Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (the “Promoter”).
ENTRY AND CONDITIONS OF ENTRY
1. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
2. Entry is open to all UK residents aged 18 years or over, except: (i) employees of the Promoter, its affiliate companies and agencies; (ii) anyone professionally connected with the promotion; and (iii) residents of Northern Ireland, the Isle of Man or the Channel Islands.
3. Entry will be open from 12pm on Thursday, 1st October 2026 until 12pm on Thursday, 8th October 2026. Entries outside of this period will not be accepted.
4. To enter, participants must like the competition post on Instagram, follow @highline_rwcasino and @rw_birmingham, and comment on the same post if instructed.
6. The Promoter reserves the right to: (i) refuse to accept any entry; (ii) void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms; or (iii) amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control.
7. The Promoter accepts no responsibility or liability for: (i) incomplete entry forms; nor (ii) any liability or responsibility otherwise arising from this promotion; nor (iii) any technical issues during sign-up.
8. This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram or Meta.
SELECTION OF WINNER
9. At the conclusion of the promotion one winner will be selected at random from all valid entries received via Instagram.
10. The winner will receive 1x Bottomless Brunch for four people at High Line, located inside Resorts World Casino, Resorts World Birmingham.
11. The winner will be contacted no later than Friday, 9th October via reply to the winning comment. If a contacted participant does not respond to Resorts World’s comment within 24 hours of the initial contact, we will attempt to contact again via direct message. If the winner does not respond within 48 hours of the initial contact, the Promoter reserves the right to withdraw the prize and select an alternative winner.
12. The winner may be required to provide a valid email address and contact details to enable prize fulfilment and booking arrangements.
13. The Promoter's decision is final, and no correspondence will be entered into.
PRIZE TERMS AND CONDITIONS
14. The prize consists of 1x Bottomless Brunch for four people at High Line, located within Resorts World Casino, Resorts World Birmingham.
15. The prize must be redeemed within 12 months of the winner being notified, unless otherwise stated.
16. Advance booking is required and is subject to availability.
17. The winner and all guests must be aged 18 years or over and may be required to present valid photographic identification.
18. The prize is non-transferable, non-refundable and cannot be exchanged for cash or any alternative.
19. The prize cannot be used in conjunction with any other offer, discount, promotion or voucher.
20. The Promoter reserves the right to change or substitute the prize with an alternative of equal or greater value if necessary.
21. The Promoter accepts no responsibility for any costs associated with the prize, including but not limited to travel, accommodation or incidental expenses.
REDEMPTION
22. Once the winner has responded to the Instagram direct message, a member of the Resorts World Birmingham marketing team will contact them via email to arrange redemption of the prize.
YOUR DATA
23. By entering, you confirm that the Promoter may contact you if you are selected as the winner.
24. All data provided will be processed in accordance with the Promoter's Privacy Policy available at: https://www.resortsworldbirmin...
25. Entrants may withdraw their consent to the use of their personal data by notifying the Data Protection Officer at DPO@gentinguk.com or by post to The Data Protection Officer, Genting Club Star City, Watson Road, Birmingham, B7 5SA. Where consent is withdrawn, any entry already submitted into the competition will be cancelled.
GOVERNING LAW AND JURISDICTION
26. This promotion and any dispute arising from it shall be governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.
27. This promotion is in no way affiliated with or endorsed by Instagram or Meta.