Social Media Competitions
Terms & Conditions
Resorts World Social Media Community Rules
Our social channels are spaces where our Guests can explore and interact with us here at Resorts World, share experiences and discover everything we have to offer.
Our Guests are at the heart of everything we do and therefore we will always look to provide awesome experiences, both within our building and online. Our dedicated social team are available every day of the week between 9am – 11pm and are here to respond to your all-important queries and questions within 24 hours. Please bear with us outside of these hours as it may take us a little longer.
Across all of our social channels, we aim to build loyal, positive and inspiring communities. Therefore we will not tolerate conversations of the following nature and reserve the right to remove posts if they contain any of the following:
- Offensive, abusive or discriminatory language
- Any sexually explicit material or material containing nudity
- Violations of Genting UK copyright or intellectual property rights
- Spam, files or links containing harmful viruses
- Posts of a commercial nature or promoting events deemed inappropriate by the Resorts World Birmingham team
- All content shared on any Resorts World Birmingham social channel is also subject to the specific Terms of Use of the channel itself.
We may need to change these rules from time to time. Thank you for your understanding on this. If ever you come across something on our social channels that you feel conflicts with our Community Rules, please feel free to send us a direct message and our team will investigate this further for you.
Now we've taken you through the serious stuff, come and find your fun here at Resorts World Birmingham.
Genting Hotel Suite Overnight Stay Competition T&Cs
Summary
Win an overnight stay in a suite at the Genting Hotel with breakfast for two at Sky Bar & Restaurant, Resorts World Birmingham. The Prize Draw is open to all those who enter via the Resorts World Birmingham OR Genting Hotel and Santai Spa Instagram competition post.
Promoter
The Promoter of this event is:
Genting Solihull Limited (t/a “Resorts World Birmingham” and “Genting Hotel”), a company registered in England (Company Number 06601106) whose registered office is located at Genting Management Office, First Floor Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU (the “Promoter”).
Eligibility & Conditions of Entry
1. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry.
2. Entry is open to all UK residents aged 18 years or over, except: (i) employees of the Promoter, their affiliate companies and their agencies; (ii) anyone professionally connected with the promotion; (iii) residents of Northern Ireland, the Isle of Man or the Channel Islands.
3. Entry will be open from 12pm on Thursday, 30th July 2026 until 12pm on Tuesday, 4th August 2026. Entries outside of this period will not be accepted.
4. To enter, participants must like the competition post, follow @gentinghotelandspa and @rw_birmingham, and comment on the same post if instructed.
5. Entry is free, no purchase is necessary.
6. The Promoter reserves the right to: (i) refuse to accept any entry; (ii) void any entries (and any prize if necessary) in the event of entrant misconduct, fraud, or breach of these terms; or (iii) amend, alter or terminate this promotion or any specific entries in the event of circumstances beyond its reasonable control.
7. The Promoter accepts no responsibility or liability for: (i) incomplete entry forms; nor (ii) any liability or responsibility otherwise arising from this promotion; nor (iii) any technical issues during sign-up.
8. This promotion is in no way sponsored, endorsed, administered by, or associated with Instagram, Facebook, or any other social media platform used to host the competition.
Prize Terms & Conditions
9. The prize entitles the winner to 1x overnight stay for two people in a Suite at the Genting Hotel, including breakfast for two at Sky Bar & Restaurant.
9.1. The prize must be redeemed and completed by 31st August 2026, subject to availability.
9.2. Advance booking is required and blackout dates may apply, including peak periods, special events and other dates as determined by the Promoter.
9.3. Standard Genting Hotel and Santai Spa booking terms apply. The Promoter reserves the right to refuse service or entry in line with venue policies.
10. The winner may be required to provide identification and booking confirmation details when redeeming the prize.
11. The prize is non-transferable, non-refundable and cannot be exchanged for cash, credit or alternative products.
12. The Promoter accepts no responsibility or liability for any costs associated with a prize (e.g. transport, meals, insurance or other incidentals).
13. The prize cannot be used in conjunction with any other promotion, discount or package.
14. The Promoter reserves the right to substitute the prize with another of equal or greater value, if necessary, due to circumstances beyond its control.
Winner Selection & Notification
15. At the conclusion of the promotion:
15.1. One winner will be selected by means of a random draw from all valid entrants via Instagram.
15.2. The winner will be notified no later than Wednesday, 5th August 2026 with a response on the winning comment. If a contacted participant does not respond to Resorts World’s comment within 24 hours of the initial contact, we will attempt to contact them again via direct message. If the contacted participant does not respond following two attempts, the Promoter reserves the right to void the result and nominate an alternative winner.
16. The Promoter’s decision on any dispute or query will be final.
Your Data
17. By entering you confirm that the Promoter may contact you as necessary if you win;
18. All data provided will be processed in accordance with the Promoter’s Privacy Policy that is available at https://www.resortsworldbirmingham.co.uk/privacy
19. Entrants may withdraw their consent to the use of their personal data by Genting in connection with this offer or offer at any time by notifying the Genting Data Protection Officer on DPO@gentinguk.com or by post to The Data Protection Officer, Genting Management Office, First Floor Resorts World Birmingham, Pendigo Way, Birmingham, B40 1PU. Entrants accept that the use of their personal data in accordance with these Terms and Conditions and the Genting UK plc Privacy Statement prior to the withdrawal of their consent shall not be unlawful and that where their consent is withdrawn, any entry already submitted into the Competition will be cancelled and withdrawn by Genting.
Governing Law and Jurisdiction
20. This promotion and any dispute in connection with it shall be governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any disputes.