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Looking for information about shows at Resorts World Arena?

You can find more information about Resorts World Arena (Previously Genting Arena) on their website.

Are there parent and child facilities at Resorts World?

Yes, there is baby changing facilities at Resorts World Birmingham. They can be located on the ground floor, opposite the escalators, adjacent to the public toilets.

Can I breast feed at Resorts World?

Yes, breast feeding is welcome at Resorts World.

Are there parent and child parking spaces at Resorts World?

Yes, there is parent and child parking spaces at Resorts World. They can be located on floors A, B and C. There are 19 spaces in total.

Where is the lost child location at Resorts World?

A dedicated lost and found area is located at Guest Services. If your child is reported missing within the complex, a tannoy announcement will instruct you as a guardian to make your way to Guest Services, where you will be reunited with your child.

Are dogs allowed at Resorts World?

Only guide dogs, hearing dogs and assistance dogs are allowed on site.

Are there disabled facilities at Resorts World?

Yes, there are disabled toilets and lifts within the building. Wheelchairs and powered scooters are available to hire from our team at Guest Services during retail hours. Shoppers are able to loan equipment every day from 1 hour before retail opening hours and up to 1 hour after the retail stores close.

To register for a wheelchair or powered scooter, you’ll need to fill out identification forms. In addition, you’ll need Photo ID and Proof of Address. A member of staff will then explain all instructions, and have you sign the documents to ensure you agree to the terms.

Can I smoke at Resorts World?

Smoking is not permitted within Resorts World Birmingham, as required under the Health and Safety Act, unless it is in the designated areas. If these rules are breached, the individual could face a fine of £200 could be. 

Where can I smoke at Resorts World?

On the ground floor, you’ll find the external seating areas, overlooking the lake.

There is also an external terrace for the ground and first floor restaurants.

The World Bar also has an external terrace, although this is weather permitted.

The Genting Casino has an external terrace on the first floor.

The High Line Bar has an external terrace.

The Sky Bar has a 5th floor external balcony.

All of the above are permitted smoking areas.

Are E-Cigarettes allowed at Resorts World?

To comply with the law, the same smoking policy applies for E-Cigarettes, E-Cigars and E-Pipes. This includes instruments with glowing tips or any items that do or do not produce vapour.

Is there a prayer room at Resorts World?

There is currently no prayer or multi-faith room at Resorts World. Guests are free to use the facilities provided by the NEC. Here, the room is available for prayer, reflection or meditation. It is located on the Piazza, next to the chaplaincy office by Subway. It has washing facilities, prayer mats, holy books and other resources for prayer.

What food options are available at Resorts World?

We have a range of bars and restaurants available. All offer a range of vegetarian options and most offer vegan and gluten free options. Select Halal options are available Pizza Express and all food at Wrapchic is Halal. For further details, please contact the restaurant directly.

Where is lost property at Resorts World?

If you've lost an item while visiting Resorts World, you can report this via our online form and we'll be in touch as soon as possible.

If you've lost an item at Genting International Casino, please complete the Casino lost property form, or for the Genting Hotel please complete the form on the Genting Hotel website.

Any lost property found at Resorts World will be handed to Guest Services. They will look after the items for up to 90 days, dependant on the value of the item. Any lost bank cards will be destroyed after 24 hours or held for 72 hours if contacted by the owner. Adequate proof of ownership and ID will be required upon collection.

What time does Resorts World open?

Shopping facilities open from 10am till 8pm Monday till Friday.

On Saturdays, shopping facilities are open 9am till 7pm.

On Sundays, shopping facilities are open 11am till 5pm.

Santai Spa is open everyday from 7am till 10pm.

Cinema opening times will be dependant on the films showing.

Resorts World is open on Bank Holidays from 10am till 6pm.

During School Holidays, Vortex Gaming is open from 10am till 10pm Monday to Friday and from 10am till 8pm on Sundays.

How do I get to Resorts World?

Resorts World can be located just off J6 of the M42 from Solihull and a short journey on the A45 from Coventry.

Resorts World can also be accessed via train, with the closest stop being Birmingham International.

Are there cash machines at Resorts World?

Yes, cash machines are available on site and can be located on the Ground Floor, next to the escalators.

Does Resorts World provide WiFi?

Yes, Resorts World provides free WiFi.

Are there toilets at Resorts World?

Yes, toilets at Resorts World can be located on the Ground Floor next to Las Iguanas.