To make sure you find your fun from Resorts World Birmingham, update your preferences now.

Genting Hotel FAQs

Want the lowdown on the coffee machines in our rooms or all of the snazzy features of our five-star suites? Just visit our website: https://www.gentinghotel.co.uk/rooms

Casino chips are not a valid currency in our hotel (keep them for playing!)

If you’ve booked to stay with us online through a third party website or Online Travel Agent, please update your reservation via the same website.

If you wish to make a group booking, have booked with us direct and need to update or sadly cancel your reservation, please contact the hotel directly between the hours of 8:00am – 6:00pm Monday-Friday and between 9:00am – 5:30pm on Saturdays,

We do not have a wedding licence at the Genting Hotel so we cannot carry out wedding ceremonies. We can of course host wedding night accommodation and would be the ideal location for a pre-wedding spa day pamper session!

As per the Resort, we do onlyallow guide dogs, hearing dogs and assistance dogs on site.

Our hotel lobby bar is a beautiful spot for all Resorts World Birmingham guests to enjoy a coffee or drink and a peaceful moment away from the action.

Feeling peckish after hours? Our room service menu is available 24 hours so go head and enjoy drinks, snacks, light bites or even a sweet treat, with a £5 surcharge for delivery, Just call reception on 1001 from your room.

Parking at the Genting Hotel

The Genting Hotel’s a popular place, so be sure to pre-book your parking space. To do so, contact the hotel direct on 0121 273 1000 or by email: welcome@gentinghotel.co.uk

There are a limited number of car parking spaces, included disabled parking, available on a first come first served basis.

Valet car parking is not a service we offer from the Genting Hotel.

To speak to our lovely Genting Hotel team, for enquiries, bookings or just for a general chat, please call 0121 273 1000 or email welcome@gentinghotel.co.uk

You can find all further Genting Hotel term and conditions here.