Guest Services

Guest services is located in our central Atrium and is the place to go for all enquiries relating to Resorts World Birmingham stores, venues and hotel.

Help when you need it

Our team are ready to help you with everything from taxi booking, directions, travel and event information to complimentary mobile phone charging and mislaid property.

Shopping services

For shoppers, our guest services team can also help you with services such as mobility equipment hire. Free Wi-Fi is also available at Guest Services and throughout the resort. 

Sales, vouchers and gifts

The Resorts World Birmingham guest services unit provides sales and transactions for gift cards, and car parking validation.