We aim at all times to offer an exemplary service and experience to our Guests and customers. We want our Guests visit to be safe, stress free and enjoyable and work hard to achieve this through the following values.
Guest Focused: We welcome all our guests and respectfully try to accommodate their needs and requirements to a high standard.
Responsible: We take health and safety seriously and have measures in place.
Engaging: We promote and encourage an interactive and inclusive environment for all our guests.
Proud: We strive to exceed the expectations of our guests and endeavour to take on board all feedback.
Innovative: We embrace new technological developments to deliver an up to date first class service.
Our Guests and visitors also have a part to play in their experience with us. Our guests confirm as a pre-condition to their entry that they will:
The below behaviours are deemed unacceptable and all Guests are encouraged to refrain from behaving in this way:
The above list is not exhaustive and Resorts World retain the right to remove anyone at any time from our premises whose behaviour we deem to be inappropriate.