Night Porter | Resorts World Birmingham

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Night Porter

Our beautiful Genting Hotel are currently looking for a hard working, enthusiastic Night Porter to join their team on a full time basis working 40 hours per week.

Key Competencies and duties include:

  • Ensure that guest needs are anticipated and requests followed up.
  • Building a rapport with guests, ensuring that they want to return to Genting Hotel
  • Checking guests in and out and ensuring the charges are correct on the invoice.
  • Ensure good communication with all departments throughout the hotel.
  • Handle, follow up and communicate any comments or complaints and pass relevant information onto management.
  • Be familiar with and promote hotel facilities and attractions within the estate.
  • Assist guests with any requests e.g. information, making bookings and directions.
  • Ensure that all tasks are completed on each shift that full and thorough handover takes place at the end of the shift.
  • Dealing with issues that arise with Hotel guests during the Night shift.
  • Completing necessary refunds/adjustments paperwork when required.

Skills and experience required:

  • A friendly and welcoming approach.
  • High standards of dress and presentation.
  • Ability to remain calm during difficult situations.
  • Excellent interpersonal skills, including a pleasant telephone manner.
  • Must be flexible to work weekends, bank holidays and Night Shifts.

In return we offer an advantageous benefits package including 28 days holiday, free onsite car parking and a discounted on-site gym!

Please note that any personal data shared with us during the Genting application process will be treated confidentially and processed in line with our recruitment privacy notice which is available at

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