Night Supervisor | Resorts World Birmingham

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Night Supervisor

As Night Supervisor, you will be responsible for training and inspiring a passionate night team to deliver an inspirational guest experience. You will work in a modern and prestigious environment where professional development is nurtured and great service is rewarded.

Key Competencies Include:

  • Acts as a duty manager and as the main point of contact for the Hotel during the night in the absence of the Night Manager and Assistant Night Manager
  • Handle walk in guests, guest concerns and resolve any problems experienced during the stay
  • Deals with any incidents and activities arising throughout the shift and ensures they are reported and escalated to the necessary people and departments asneeded.
  • Prepares night audit reports as required.
  • Supervises and leads the team in all departments of the hotel throughout the night shift dealing with any issues as they arise and ensuring the team are engaged and supported as they achieve their departmental goals.
  • Supports with the arrival and departure experience of guests and ensures that high levels of guest service are maintained throughout.
  • Ensures all Company health and safety and other requirements are met consistently and that the team is aware of their obligations.

Skills and Experience required:

  • An effective communicator who is able to work well under pressure maintaining positive and productive working relationships across the business and building a rapport with guests in a range of situations.
  • Proven experience in a similar role in a hotel environment, especially night shifts is preferable.
  • A leader who is passionate about engaging, inspiring and developing their team
  • A working understanding of compliance requirements in regards to Health & Safety, Food Hygiene and Liquor Licensing.
  • Someone who enjoys working in fast paced environment.
  • Operational knowledge of Night Audit/Reception procedures
  • Knowledge of Opera PMS is essential.

In return we offer a great benefits package including 28 days holiday, free onsite car parking and a discounted onsite gym!

Please note that any personal data shared with us during the Genting application process will be treated confidentially and processed in line with our recruitment privacy notice which is available at

Sound like your next career move? Please don’t hesitate to apply.

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