Hotel Receptionist | Resorts World Birmingham

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Hotel Receptionist

Our Receptionist is a key member of the Genting Hotel team, as the first point of contact for all Hotel Guests. You will be responsible for greeting all guests with a warm and welcoming manner also dealing with telephone calls efficiently ensuring we are creating wonderful memories for all of our guests.

Key responsibilities and competencies include

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient accounts and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times

Skills and Experience required:

  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm during difficult situations or in a very busy environment
  • Excellent interpersonal skills, including a pleasant telephone manner

We are ideally looking for someone with previous Hotel Reception experience and previous use of Opera system is highly advantageous. As a Full time Receptionist you will be working 5 days out of 7 on a rota basis so flexibility with work days and hours is essential. If you are well presented, customer service focused and outgoing then this role is perfect for you.

In return we offer free parking, flexible benefits package including pension, health cash plan and access to numerous discounted goods and services.

Please note that any personal data shared with us during the Genting application process will be treated confidentially and processed in line with our recruitment privacy notice which is available at gentingcareers.co.uk/privacy-notice.

 

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