Hotel Receptionist | Resorts World Birmingham

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Hotel Receptionist

Genting has a proud history of creating luxury hotels in the Far East, and we are excited to have launched Europe's first Genting Hotel, a boutique 4 star hotel with 5 star suites at the heart of a stunning leisure and entertainment complex - Resorts World Birmingham, located at the NEC.

A fantastic opportunity has arisen for an experienced Hotel Receptionist to join Genting Hotel working across both our Reception desk and busy switchboard.

Our Receptionist is a key member of the Genting Hotel team, as the first point of contact for all Hotel Guests our new Receptionist will be responsible for greeting all guests with a warm and welcoming manner also dealing with telephone calls efficiently ensuring we are creating wonderful memories for all of our guests.


Key responsibilities and competencies include:

  • Exceptional eye for detail
  • Excellent communication skills, able to converse with a wide variety of guests and colleagues at all levels
  • Must be able to demonstrate high standards of spoken and written communication together with a good standard of numeracy, to ensure all relevant documentation is carried out accurately and efficiently
  • Must be extremely well-presented and able to use initiative whilst displaying exceptional standards of customer care at all times


We are ideally looking for someone with previous Hotel Reception or Switchboard experience and previous use of Opera system is highly advantageous. As a Full time Receptionist you will be working 5 days out of 7 on a rota basis so flexibility with work days and hours is essential. If you are well presented, customer service focused and outgoing then this role is perfect for you.


In return we offer free parking, a competitive salary and flexible benefits package including pension, health cash plan and access to numerous discounted goods and services.


Genting Hotel is part of the Genting Group, a leading resort development specialist in the leisure and gaming industry, with 50 years of global experience in developing, operating and marketing internationally acclaimed casinos and integrated resorts in different parts of the world.

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