Spa Reservations Agent | Resorts World Birmingham

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Spa Reservations Agent

We are currently recruiting for a new team member to join our friendly Central Hub team at Resorts World Birmingham! We are looking for an experienced Spa Reservations Agent to assist in upselling and taking all of our Santai Spa bookings.

This is a full-time position and will include 5 working days over a 7 day period. Please note, these may include evenings, weekends and bank holidays.

What are we looking for?

  • Exceptional organisation skills.
  • Previous knowledge/experience in a Spa environment would be advantageous
  • A pleasant, professional and positive manner with all guests, anticipating their needs and handling guest’s complaints in an agreed manner
  • To not only satisfy the expectations of our guests but also go that extra mile in ensuring that the guests enjoy their experience with us
  • Strong eye for detail
  • An effective team player who contributes to continuous business improvement
  • Excellent communication skills
  • Experience of working with Opera PMS and Premier Core is desirable
  • To commercially assist the Business Development team in providing sales leads, market information and updates on key bookings.

What do we offer?

In return we can offer a competitive salary & benefits package including:

  • 50% off food & drink at a variety of bars & restaurants across the resort
  • Free parking
  • Health cash plan
  • Annual salary review
  • Range of flexible benefits

If you have the relevant skills and experience and would like to be a part of our fantastic Resorts World team, please do not hesitate to apply!

Please note that any personal data shared with us during the Genting application process will be treated confidentially and processed in line with our recruitment privacy notice which is available at gentingcareers.co.uk/privacy-notice.

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