Resorts World Birmingham is a destination like no other. Home to a broad range of places to eat and drink, both family favourites like TGI Fridays, Nando’s and new places to discover, plus a little outlet shopping from brands like Levi’s, Nike, Gap and Next. Add in awesome family entertainment at the cinema, virtual reality and retro gaming at Vortex, the luxury Genting Hotel and Santai Spa, as well as a world class casino, there’s so much fun to be had under one roof.
We are currently recruiting for a new team member to join our friendly Central Hub team at Resorts World Birmingham!
We are looking for an experienced Group and Events Coordinator to be responsible for taking all group accommodation and meeting room reservations. This is a full-time position and will include 5 working days over a 7 day period. Please note, these may include evenings, weekends and bank holidays.
What are we looking for?
·Exceptional organisation skills.
·To adopt a pleasant, professional and positive manner with all guests, anticipating their needs and handling guest’s complaints in an agreed manner
·To not only satisfy the expectations of our guests but also go that extra mile in ensuring that the guests enjoy their experience with us
·Strong eye for detail
·An effective team player who contributes to continuous business improvement
·Excellent communication skills
·Experience of working with Opera PMS and Sales and Catering
·To commercially assist the Business Development team in providing sales leads, market information and updates on key bookings.
·To convert business and generate sales through hotel show-rounds from Walk in Guests
-To be able to explain and actively promote all Resort facilities and promotional activities
What do we offer?
In return we can offer a competitive salary & benefits package including:
-50% off food & drink at a variety of bars & restaurants across the resort
-Health cash plan
-Annual salary review
-Range of flexible benefits
If you have the relevant skills and experience and would like to be a part of our fantastic Resorts World team, please do not hesitate to apply by filling in the form below.
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