Reservations Agent | Resorts World Birmingham

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Reservations Agent

Our fantastic team at Resorts World Birmingham currently have an exciting opportunity available to join their central Hub team. We are currently looking for an experienced Hotel and Spa Reservations Agent to assist in taking individual bedroom reservations and spa bookings.

This is a full-time position and will include 5 working days over a 7 day period, these may include evenings, weekends and bank holidays.

What are we looking for?

·Exceptional organisation skills.

·To adopt a pleasant, professional and positive manner with all guests, anticipating their needs and handling guest’s complaints in an agreed manner

·Anticipate the needs of all guests and satisfy expectations and to go that extra mile in ensuring that the guests enjoy their experience with us

·Strong eye for detail

·An effective team player who contributes to continuous business improvement

·Strong communication skills

·Experience of working with Opera PMS and Sales and Catering

·To commercially assist the Business Development team in providing sales leads, market information and updates on key bookings.

·To convert business and generate sales through hotel show-rounds from Walk in Guests

-To be able to explain and actively promote all Resort facilities and promotional activities

What do we offer?

In return we can offer a competitive salary & benefits package including:

-50% off food & drink at a variety of bars & restaurants across the resort

-Free parking

-Health cash plan

-Annual salary review

-Range of flexible benefits

Hours: 40

Full/Part-time: Full-time

Days Required: 5

Number of Positions Available: 1

How to Apply: If you would like the opportunity to be part of this exciting global brand, please apply by filling in the form below.

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