Group & Events Coordinator and Reservations Agent | Resorts World Birmingham

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Group & Events Coordinator and Reservations Agent

Our fantastic team at Resorts World Birmingham currently have two exciting opportunities to join their central Hub team.

We are currently looking for an enthusiastic and organised Groups and Events Coordinator who will be responsible for taking all group accommodation and meeting room reservations, and also a Hotel and Spa Reservations Agent who will be responsible for taking individual bedroom reservations and spa bookings.

These positions are full time, and will include 5 working days over a 7 day period, these may include evenings, weekends and bank holidays.

What are we looking for?

·Exceptional organisation skills.

·To adopt a pleasant, professional and positive manner with all guests, anticipating their needs and handling guest’s complaints in an agreed manner

·Anticipate the needs of all guests and satisfy expectations and to go that extra mile in ensuring that the guests enjoy their experience with us

·Strong eye for detail

·An effective team player who contributes to continuous business improvement

·Strong communication skills

·Experience of working with Opera PMS and Sales and Catering

·To commercially assist the Business Development team in providing sales leads, market information and updates on key bookings.

·To convert business and generate sales through hotel show-rounds from Walk in Guests

-To be able to explain and actively promote all Resort facilities and promotional activities

What do we offer?

In return we can offer a competitive salary & benefits package including:

-50% off food & drink at a variety of bars & restaurants across the resort

-Free parking

-Health cash plan

-Annual salary review

-Range of flexible benefits

Please note: When submitting your application, please specify which role you are applying for within your cover letter.

Hours: 40

Full/Part-time: Full-time

Days Required: 5

Number of Positions Available: 2

How to Apply: If you would like the opportunity to be part of this exciting global brand, please apply by filling in the form below.

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