Hotel Concierge | Resorts World Birmingham

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Hotel Concierge

Genting has a proud history of creating luxury hotels in the Far East, and we are excited to have launched Europe's first Genting Hotel, a boutique 4 star hotel with 5 star suites at the heart of a stunning leisure and entertainment complex - Resorts World Birmingham, located at the NEC.

A fantastic opportunity has arisen for a Concierge to join our Genting Hotel team!

Our Concierge is a key member of the Genting Hotel team; as the first point of contact, our new Concierge will be responsible for greeting guests with a warm and welcoming manner ensuring we are creating wonderful memories for everyone who steps foot through our doors.

We are looking for someone who has a real interest in the Hotel industry and a desire to help the hotel achieve a 5* status in the future. This is a full-time position which requires full flexibility as you will be working a variety of shifts across a 40 hour week.

If you are ambitious, goal orientated, pro-active and forward thinking then we want to hear from you!

What are we looking for?

  • A professional and friendly manner, ensuring total guest satisfaction
  • Flexible and able to see to guests and business needs
  • Must able to adopt a positive and flexible attitude to changing priorities and procedures, including changes to shifts/rotas
  • Extremely well-presented and able to use initiative
  • A confident and effective communicator
  • Goal orientated, pro-active and forward thinking
  • Previous experience in a similar role within a 4-5 star hotel and working with Opera is desired

What do we offer?

In return we offer free parking, a competitive salary and flexible benefits package including pension, health cash plan and access to 50% discounts.

If you have a passion for the hotel industry and this sounds like the role for you, please do not hesitate to apply by filling in the form below!

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