Our Guest Services team know what they are talking about when it comes to our Resort, even with the smallest query; they are here to exceed expectations.
As our new Guest Services team member, you will be a friendly face to welcome and assist all visitors at Resorts World Birmingham. Your knowledge of our fantastic building and the facilities provided within is flawless and nothing is too small a task. Going above and beyond is synonymous with your title.
What are we looking for?
A passion for delivering exceptional standards of service
Excellent communication skills
A dynamic personality, eager to be involved with guest events
Exhibits pride in our brand and everything we do
Approachable – welcoming and friendly
Ability to actively engage with a vast and diverse demographic
Keen to build rapport and develop positive relationships with internal and external guests
Ability to retain and communicate a wide range of information to deliver to guests
Flexible attitude towards working hours and shift patterns
Portrays a smart and professional image at all times
Previous experience in a customer facing role
Competent with basic computer skills and familiar with Microsoft Office
Polite and professional telephone manner
Confident to work independently as well as contributing positively as part of a team
The ability to speak a second language would be advantageous, but is not essential
Full / Part Time: Full
Days Required: 5 out of 7
Number of positions: 2
The successful candidate must be flexible and able to work Monday-Sunday across a variety of shift patterns between the hours of 8am-9pm, some later evenings may be required depending on events in the area.
Does this sound like you? If so we would love for you to get in touch! Please apply by filling out the form below.
Please note: Due to the high volume of interest in this role we will unfortunately be unable to respond to each individual applicant, if you have not heard from us in within 14 days then your application has been unsuccessful.
Please be aware of Fraudulent Job Offers