Concierge | Resorts World Birmingham

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A fantastic opportunity has arisen for a Concierge to join our Genting Hotel team.

Our Concierge is a key member of the Genting Hotel team, as the first point of contact for all Hotel Guests our new Concierge will be responsible for greeting guests with a warm and welcoming manner ensuring we are creating wonderful memories for all of our guests. We are looking for someone who has a real interest in the Hotel industry and a desire to help the hotel achieve a 5* status. If you are ambitious, goal orientated, pro-active and forward thinking then we want to hear from you.

Key responsibilities and competencies include:

  • To maintain a presence in the lobby / door area
  • To ensure guests / customers’ needs are met and exceeded in a professional and friendly manner, ensuring total guest satisfaction
  • To be flexible in assisting different areas of the hotel in response to business and customer needs
  • You must be extremely well-presented and able to use initiative whilst displaying exceptional standards of customer care at all times
  • You will need to be flexible around working a variety of shifts including evenings and weekends
  • You will be a confident and effective communicator, who can demonstrate their ability to converse with a wide variety of guests and colleagues at all levels
  • Ambitious, goal orientated, pro-active and forward thinking
  • Previous experience in a similar role within a 4-5 star hotel and working with Opera is desired

In return we offer free parking, a competitive salary and flexible benefits package including pension, health cash plan and access to 50% discounts.

Hours: 40 hours per week

Full/Part-time: Full-time

Day Required: 5

Number of Positions Available: 1

How to Apply: If you are well presented, customer service focused and outgoing then this role is perfect for you. Please do not hesitate to apply by filling in the form below.

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